We will delve into the unique challenges we faced in designing a solution appropriate for an NGO serving a huge, diverse user base with complex legal needs and how the integration of AI within their Drupal-based website proved to be a game-changer. The session will cover the critical aspects of the project, including:
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- The collaborative effort between legal experts, Drupal developers, and AI specialists in designing and implementing the chatbot.
- - The role of Drupal in providing a robust content management system for the chatbot's knowledge base and seamless integration with the existing website.
- - The impact of the chatbot on enhancing access to justice for underserved communities and its potential for scalability and replication.
Through this case study, attendees will gain valuable insights into the practical application of AI within a Drupal-based project, the challenges and opportunities involved, and the transformative potential of technology in addressing critical social issues.
Whether you are a Drupal developer looking to explore the possibilities of AI, a content manager seeking to enhance user engagement, or a social impact organisation aiming to leverage technology for good, this session will provide inspiration and actionable takeaways for your projects.